The trust of our customers is also very important to us in the area of data protection and the protection of your data is a very important concern for us. We therefore work exclusively on the basis of legal regulations (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing on our website.
The following declaration is intended to inform you about the storage of data, the type of data and their purpose.
Data and Processing
We would like to point out that, for the purpose of simplifying the purchase process and for the subsequent execution of the contract, the webshop operator stores the IP data of the connection owner by means of cookies, as well as the first name, surname, address, e-mail address, credit card number of the buyer. Similarly, personal data of the customer will be passed on to partners such as transport companies/shipping companies or payment service providers/bank institutions with regard to the processing of the shipment or payment, but only to the extent necessary to process the order or the delivery of the goods.
In addition, the following data is also stored by us for the purpose of contract processing: first name, surname, e-mail address, address. The data provided by you is necessary for the fulfilment of the contract or for carrying out pre-contractual measures. We cannot conclude the contract without this data. Data will not be transferred to third parties, except for the transmission of credit card data to the processing banks/payment service providers for the purpose of debiting the purchase price and to the transport company/shipping company commissioned by us for the delivery of the goods.
After termination of the purchase process, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until expiry of the statutory retention periods. The data such as first name, surname, address, e-mail address, purchased goods and date of purchase are also stored until expiry of product liability (10 years).
In addition, in accordance with the applicable data protection law, we grant the customer the right to free information about his or her stored data and, if applicable, the right to correct, block or delete these data. In this regard, inquiries can be addressed to the e-mail address Insofar as the personal data stored by the customer is incorrect, a correction will be made without delay, on the customer's corresponding notice.
Any personal data of the customer that goes beyond the data protection declaration described above and is transmitted to CHARACTEAS will not be passed on or made available to third parties without the customer's separate written consent, unless this is mandatory due to legal or official regulations.
Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG as well as Art 6 Paragraph 1 lit a (agreement) and/or lit b (necessary for the fulfilment of the contract) of the DSGVO.
This data protection declaration can be viewed and accessed at any time on the website under Data protection.
If you do not wish this to happen, you can set up your browser so that it informs you about the setting of cookies and allows you to do so only in individual cases.
When cookies are deactivated, the functionality of our website may be restricted.
Declaration of Consent to Receive Promotional E-Mails
If the customer consents to this by visiting our website or otherwise subscribing to our newsletter, he agrees to receive our company's news about our products, current offers and other company-related information by means of advertising e-mail, in particular journal/newsletter. In order to provide you with targeted information, we also collect and process voluntary information such as date of birth and telephone number.
As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration.
Revocation to Receive Advertising E-Mails
The customer may revoke his or her consent to receive such e-mails at any time by unsubscribing from the journal (link to unsubscribe at the end of the newsletter). We will then immediately delete your data in connection with the journal dispatch.
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This website uses plugins of the social network Facebook ("Like" button), which is operated by Facebook Inc, 1601 S. California Avenue, Palo Alto, CA 94304, USA ("Facebook"). An overview of the Facebook plugins and their appearance can be found here:
When you visit one of our pages that contains such a plugin, your browser establishes a direct connection to Facebook's servers so that the plugin appears on the website. The content of the plugin is then sent directly from Facebook to your browser and integrated into the page. The fact that you have accessed our website (including your IP address) is transmitted to and stored on Facebook servers in the United States, even if you do not have a profile on Facebook or are not currently logged in. If you are logged in to Facebook, the data about your visit to our website can be assigned directly to your profile on Facebook. As soon as you as a logged in Facebook user actively use the Facebook plugin (e. g. press the "Like" button), this data is also transferred to the servers and published via your Facebook account. You can prevent this direct assignment of information to your profile by logging out of your Facebook account.
This website uses plugins of the online service Instagram, which is operated by Facebook. An overview of the Instagram plug-ins and their appearance can be found here:
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If you access one of our pages that contains such a plugin, your browser establishes a direct connection to the servers of the service so that the plugin appears on the website. Instagram then sends the content of the plugin directly to your browser and integrates it into the page. In doing so, the fact that you have accessed our website (including your IP address) is transmitted to the Facebook related servers in the USA and stored there, even if you do not have a profile at Instagram or are currently not logged in. If you are logged in to Instagram, the data can be assigned directly to your Instagram profile by visiting our website. As soon as you as a logged in Facebook user actively use the Instagram plugin, this data is also transferred to the servers and published via your Instagram account and displayed to your contacts. You can prevent this direct assignment of information to your profile by logging out of your Instagram account.
You can completely prevent the loading of Instagram plug-ins by using add-ons for your browser (e. g. with the Skript blocker "NoScript", available at